Your Data Kept Secure Our
Primary Responsibility — Suna01

1 Introduction & Scope

Suna01 is a trusted online gaming and betting platform for players in Bangladesh. Our Privacy Policy ("Policy") explains how your personal information is handled when you use the suna01 website, app, or any of our services.

This Privacy Policy applies to all suna01 services, products, and digital platforms. By using our services, you agree to the terms of this Policy. If you do not agree, we ask that you refrain from using our services.

We believe transparency is the foundation of trust. That's why our Privacy Policy is written in plain, straightforward language so you always know exactly what happens with your data.

2 What Information We Collect

Suna01 only collects information that is necessary to provide you with the best possible service. We never collect data that isn't needed. A full breakdown of what we collect is provided below.

3 Data Collection Methods

Suna01 collects information through various methods. Each method is fully lawful and carried out with your consent. The main data collection methods are described below.

• Direct Registration: When you create an account on suna01, the information you provide is collected — including your name, email, phone number, and date of birth.
• Identity Verification: As part of the KYC (Know Your Customer) process, we may collect copies of your National ID, passport, or driving license.
• Automatic Data Collection: Certain technical information is automatically collected while you use our platform, such as your IP address, device type, and session duration.
• Cookies & Tracking Technologies: Cookies are used to enhance your browsing experience. You can manage cookie preferences through your browser settings.
• Transaction Records: Transaction data generated during deposits, withdrawals, and gaming activity is recorded automatically.
• Customer Service Contact: When you contact our support team, records of that interaction may be retained to help improve our service quality.

4 Purpose of Data Use

Suna01 uses collected information solely for specific, legitimate purposes. We never misuse your data or use it for anything unnecessary.

• Account Management: Your information is used to create, verify, and manage your account.
• Service Delivery: Your information is required to properly deliver gaming, deposit, withdrawal, and other services.
• Security Assurance: Data is analyzed to detect and prevent fraud, money laundering, and other illegal activities.
• Legal Obligations: Data is retained and used to meet applicable legal and regulatory requirements.
• Service Improvement: Aggregated data is used to analyze user experience and improve the quality of the platform and games.
• Contact: Emails or SMS messages are sent to inform you of important updates, bonus offers, and promotions. You can opt out of these notifications at any time.
• Responsible Gaming: Gaming behavior is monitored to identify problematic gaming patterns and provide support where needed.

5 Data Sharing Policy

Suna01 does not sell or rent your personal information to any third party. However, limited data sharing may occur in certain specific circumstances.

• Payment Provider: Only the minimum necessary information is shared with secure payment gateways and mobile banking partners to process your transactions. These partners maintain their own strict privacy policies.
• Technology Service Provider: We work under contract with trusted technology companies for hosting, database management, and cybersecurity.
• Legal Authorities: Information may be disclosed in response to a court order, a request from a government regulatory body, or a lawful request from law enforcement.
• Anti-Fraud System: Limited information may be shared with industry-standard anti-fraud services to help prevent fraudulent activity.

6 Cookie Policy

Suna01 uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

• Essential Cookies: These cookies are essential for the platform to function correctly. They are used to maintain login sessions and ensure security.
• Functionality Cookies: These cookies are used to remember your preferred language, layout, and other settings.
• Analytics Cookies: Anonymized analytics data is collected to help us understand which parts of the website are used most.
• Cookie Controls: You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

7 Data Protection Measures

Suna01 uses the latest technology and processes to keep your data secure. Our security infrastructure meets the highest industry standards.

• 256-bit SSL Encryption: All data transmissions are protected by industry-standard SSL encryption. No third party can access or read your information.
• Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and automated intrusion detection systems.
• Two-Factor Authentication (2FA): You have the option to enable two-factor authentication for an added layer of account security.
• Security Audit: Systems are regularly audited by third-party security experts to identify and address vulnerabilities.
• Staff Training: All our staff are trained in data protection and bound by strict confidentiality agreements.
• Data Minimization: Only authorized personnel with a specific need are permitted to access relevant data.

8 Your Rights

You have clear rights over your personal information. suna01 respects these rights and helps you exercise them.

• Right to Access: You can request a copy of the information we hold about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data in certain circumstances. However, some data may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications or optional data processing at any time.

To exercise any of these rights, please contact our customer support team. We typically respond to requests within 30 days.

9 Data Retention Period

Suna01 retains your information only for as long as necessary. Retention periods are determined by both service requirements and legal obligations.

• Active Account: Your information is retained for as long as your account remains active.
• After Account Closure: Even after account closure, certain data is retained for a minimum of 5 years for legal and regulatory compliance.
• Transaction Records: Financial transaction records are generally retained for up to 7 years, in line with international financial regulations.
• Customer Service Records: Support conversations are stored for up to 2 years.
• Marketing Information: If you withdraw your consent, your information will be removed from our marketing lists.

10 Policy Changes

Suna01 may update this Privacy Policy from time to time. Changes may be made due to new legislation, updates to our services, or security improvements.

If any significant changes are made to the policy, we will notify you in advance by email or through a platform notification. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

The date of the most recent update is always shown at the top of the page. If you need a copy of a previous version of the policy, please contact the customer service team.